Privacy Policy

  • Privacy Policy
  • Effective Date: 26 April 2026
  • This Privacy Policy explains how Starr Group Pty Ltd, ACN/ABN 98 637 444 798, operating under the brand RentAAA, collects, uses, stores, shares, and protects personal and business information when you use our websites, mobile applications, platforms, and related services.
  • This Privacy Policy should be read together with the Terms and Conditions of RentAAA, which govern your use of the Services.
  • This Privacy Policy applies to websites including rentaaa.com and starr365.com, mobile applications including RentAAA, RentAAA Pro, and RentAAA Customer, and any related products or services provided by Starr Group Pty Ltd.
  • To the maximum extent permitted by law, Starr Group Pty Ltd’s liability in relation to data handling, privacy, or security is subject to the limitations set out in the Terms and Conditions.
  • By accessing or using RentAAA, you consent to the practices described in this Privacy Policy and the Terms and Conditions.
  • This Privacy Policy applies to both:
  • ● Merchants, being businesses, rental operators, property owners, fleet operators, or service providers using RentAAA.
  • ● Customers, being end-users, renters, tenants, drivers, or individuals interacting with a Merchant through RentAAA.
  • 1. Our Role
  • For Merchant data, Starr Group Pty Ltd generally acts as a data controller and determines how Merchant information is collected, used, and managed for the purpose of providing the Services.
  • For Customer data entered, uploaded, or managed by Merchants, the Merchant is generally the data controller, and Starr Group Pty Ltd acts as a data processor by processing such data on behalf of the Merchant to provide the Services.
  • Merchants are responsible for ensuring that they have the legal right, authority, and consent to collect, upload, use, and share Customer data through RentAAA.
  • Where you are a Customer interacting with a Merchant through RentAAA, your use of the Services may also be subject to the Merchant’s own terms, policies, and agreements. Starr Group Pty Ltd is not responsible for Merchant-specific terms or privacy practices.
  • 2. Information We Collect from Merchants
  • We may collect personal, business, operational, and payment-related information from Merchants, including but not limited to:
  • ● Name, email address, phone number, and business contact details.
  • ● Business name, ABN, business address, registration details, and business profile information.
  • ● Subscription, billing, invoice, and transaction information.
  • ● Bank account numbers, BSB details, and payment authorisation details where required for Direct Debit, PayTo, or other approved payment methods.
  • ● Inventory, vehicle, property, product, booking, rental, inspection, maintenance, and operational records.
  • ● Support requests, messages, feedback, and communication records.
  • ● Device information, IP address, browser type, app usage, login activity, and general usage data.
  • 3. Information We Collect from Customers
  • When Customers interact with a Merchant through RentAAA, we may process Customer information on behalf of the Merchant, including but not limited to:
  • ● Name, email address, phone number, and address.
  • ● Booking details, rental history, invoices, receipts, payments, and transaction records.
  • ● Identification documents, driver licence details, or verification information where required by the Merchant.
  • ● Messages, support requests, inspection records, damage reports, and uploaded documents.
  • ● Device information, IP address, location data where enabled, and usage data.
  • 4. Payment Information
  • Payments are processed through authorised third-party payment providers. RentAAA does not store full payment card details on its systems.
  • Certain payment-related information, such as bank account numbers and BSB details, may be securely stored by RentAAA where required to facilitate transactions, including Direct Debit, PayTo, or other approved payment methods.
  • Such information is stored and handled in accordance with applicable security standards, privacy obligations, and data protection laws.
  • You acknowledge that third-party payment providers may process payments and may have their own terms, privacy policies, and security practices.
  • 5. How We Use Merchant Data
  • We use Merchant data to:
  • ● Provide, operate, maintain, and improve the RentAAA platform.
  • ● Manage subscriptions, invoicing, billing, payments, and account access.
  • ● Facilitate bookings, rental management, customer communication, and operational workflows.
  • ● Provide support, troubleshooting, training, and service updates.
  • ● Improve system performance, security, reporting, and user experience.
  • ● Comply with legal, tax, accounting, regulatory, and contractual obligations.
  • ● Detect, prevent, and respond to fraud, misuse, unauthorised access, or security risks.
  • 6. How We Use Customer Data
  • Customer data is used to:
  • ● Process bookings, rentals, invoices, payments, and related transactions.
  • ● Facilitate communication between Customers and Merchants.
  • ● Enable customer onboarding, document uploads, inspections, damage reports, and service requests.
  • ● Provide technical support and resolve platform-related issues.
  • ● Assist Merchants in managing their rental operations.
  • ● Comply with applicable legal and regulatory obligations.
  • 7. Merchant Responsibilities
  • Merchants are solely responsible for:
  • ● Collecting Customer data lawfully.
  • ● Obtaining all required Customer consents before uploading, processing, or sharing Customer data through RentAAA.
  • ● Ensuring Customer information entered into the platform is accurate, complete, and authorised.
  • ● Managing Customer relationships, disputes, rental agreements, refunds, and business obligations.
  • ● Reviewing and verifying any information before sharing access, links, documents, invoices, or app access with Customers.
  • When a Merchant provides access to a Customer through a mobile application, customer portal, shared link, or access credentials, the Merchant is responsible for ensuring that the information being shared is accurate, appropriate, and intended for that Customer.
  • 8. Data Sharing and Disclosure
  • We may share personal or business information with:
  • ● Merchants and Customers where required to facilitate bookings, transactions, communications, and service delivery.
  • ● Third-party service providers, including hosting providers, payment processors, communication tools, analytics tools, support platforms, and technology providers.
  • ● Professional advisers, accountants, auditors, insurers, or legal representatives where required.
  • ● Government bodies, regulators, courts, law enforcement agencies, or other authorities where required by law.
  • ● Relevant third parties in connection with a business transfer, merger, acquisition, restructure, or sale of assets.
  • RentAAA does not sell personal information.
  • 9. Legal Basis for Processing
  • Where applicable under the General Data Protection Regulation (GDPR), we process personal data based on one or more of the following legal bases:
  • ● Performance of a contract.
  • ● Compliance with legal obligations.
  • ● Legitimate business interests, including service improvement, fraud prevention, security, and platform operation.
  • ● Consent, where consent is required by law.
  • 10. Data Security
  • Starr Group Pty Ltd takes reasonable technical, organisational, and administrative steps to protect personal and business information from unauthorised access, misuse, loss, interference, modification, or disclosure.
  • Security measures may include encryption, access controls, secure connections, authentication processes, system monitoring, and internal access restrictions.
  • However, no method of transmission over the internet or electronic storage is completely secure. You acknowledge that use of the Services involves inherent security risks.
  • 11. Data Retention
  • We retain personal and business information only for as long as reasonably necessary to provide the Services, comply with legal and regulatory obligations, resolve disputes, enforce agreements, maintain records, and support business operations.
  • When information is no longer required, we will take reasonable steps to securely delete, de-identify, or anonymise it.
  • Some information may remain in backup systems for a limited period before being securely deleted in accordance with normal backup cycles.
  • 12. International Data Transfers
  • Personal and business information may be stored or processed in countries outside your jurisdiction.
  • Where required by applicable privacy laws, Starr Group Pty Ltd will take reasonable steps to ensure appropriate safeguards are in place to protect such information.
  • 13. Cookies and Tracking Technologies
  • We may use cookies, pixels, analytics tools, and similar technologies to improve website performance, understand usage patterns, personalise user experience, and support marketing activities.
  • You may control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the Services.
  • 14. Marketing Communications
  • Where permitted by law, we may send service updates, product announcements, support notices, and promotional communications.
  • You may opt out of marketing communications at any time by using the unsubscribe option or by contacting us.
  • Important service, billing, security, or account-related messages may still be sent where necessary.
  • 15. Your Rights
  • Depending on your location and applicable privacy laws, including the Australian Privacy Act and GDPR where applicable, you may have the right to:
  • ● Request access to personal information held about you.
  • ● Request correction of inaccurate or incomplete information.
  • ● Request deletion of personal information, subject to legal or contractual obligations.
  • ● Restrict or object to certain processing activities.
  • ● Request data portability where applicable.
  • ● Withdraw consent where processing is based on consent.
  • ● Lodge a complaint with a privacy regulator, including the Office of the Australian Information Commissioner (OAIC) in Australia.
  • Customer requests relating to data controlled by a Merchant should generally be directed to the relevant Merchant first. Starr Group Pty Ltd may assist where appropriate and legally required.
  • 16. Data Breach Notification
  • If a data breach occurs that is likely to result in serious harm, Starr Group Pty Ltd will take reasonable steps to notify affected individuals and relevant authorities in accordance with applicable laws, including the Australian Privacy Act and GDPR where applicable.
  • 17. Third-Party Services
  • The Services may integrate with or rely on third-party platforms, payment providers, communication tools, hosting providers, analytics providers, or other external services.
  • Starr Group Pty Ltd is not responsible for the privacy practices, security standards, or data handling of third-party services not owned or controlled by Starr Group Pty Ltd.
  • 18. Data Ownership
  • Merchants retain ownership of the business data, Customer data, inventory data, and content they upload or manage through RentAAA.
  • Starr Group Pty Ltd does not claim ownership of Merchant data or Customer data.
  • By using the Services, Merchants grant Starr Group Pty Ltd a limited, non-exclusive, worldwide licence to store, process, transmit, display, and use such data solely for the purpose of providing, securing, supporting, and improving the Services.
  • Account suspension or termination, including for non-payment, may result in restricted access to data and eventual deletion of data in accordance with the Terms and Conditions.
  • 19. Automated Processing
  • RentAAA does not use automated decision-making or profiling that produces legal or similarly significant effects on users without human involvement.
  • 20. Children’s Privacy
  • The Services are not intended for individuals under the age of 18.
  • Starr Group Pty Ltd does not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.
  • 21. Limitation of Platform Responsibility
  • RentAAA provides a technology platform to assist Merchants with rental management, bookings, payments, communications, and operational workflows.
  • Starr Group Pty Ltd is not responsible for Merchant business practices, rental agreements, Customer disputes, refunds, claims, pricing, service delivery, or decisions made by Merchants using the platform.
  • 22. Updates to This Privacy Policy
  • Starr Group Pty Ltd may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, business operations, or privacy practices.
  • Updates will be posted on our website with the revised effective date. Continued use of the Services after publication of an updated Privacy Policy constitutes acceptance of the updated Privacy Policy.
  • 23. Contact Us
  • If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or how your information is handled, please contact us at:
  • Email: [email protected]