Privacy Policy

  • Privacy Policy
  • Effective Date: 13 July 2026
  • This Privacy Policy explains how Starr Group Pty Ltd, ACN/ABN 98 637 444 798, operating under the brand RentAAA, collects, uses, stores, shares, and protects personal and business information when you use our websites, mobile applications, platforms, and related services.
  • This Privacy Policy should be read together with the Terms and Conditions of RentAAA, which govern your use of the Services.
  • This Privacy Policy applies to websites including rentaaa.com and starr365.com, mobile applications including RentAAA, RentAAA Pro, and RentAAA Customer, and any related products or services provided by Starr Group Pty Ltd.
  • To the maximum extent permitted by law, Starr Group Pty Ltd’s liability in relation to data handling, privacy, or security is subject to the limitations set out in the Terms and Conditions.
  • By accessing or using RentAAA, you consent to the practices described in this Privacy Policy and the Terms and Conditions.
  • This Privacy Policy applies to both:
  • Merchants, being businesses, rental operators, property owners, fleet operators, or service providers using RentAAA.
  • Customers, being end-users, renters, tenants, drivers, or individuals interacting with a Merchant through RentAAA.
  • 1. Our Role
  • Starr Group Pty Ltd provides the RentAAA platform as a Software-as-a-Service provider and payment gateway facilitator only. We are not a merchandiser, supplier, or provider of the goods or services offered by Merchants. We do not take title to any goods, nor do we guarantee the delivery or quality of any services rendered by the Merchant. All contracts for the sale of goods or services are strictly between the Merchant and the Customer.
  • Merchants are responsible for ensuring that they have the legal right, authority, and consent to collect, upload, use, and share Customer data through RentAAA.
  • Where you are a Customer interacting with a Merchant through RentAAA, your use of the Services may also be subject to the Merchant’s own terms, policies, and agreements. Starr Group Pty Ltd is not responsible for Merchant-specific terms or privacy practices.
  • 2. Information We Collect from Merchants
  • We may collect personal, business, operational, and payment-related information from Merchants, including but not limited to:
  • (i) Name, email address, phone number, and business contact details.
  • (ii) Business name, ABN, business address, registration details, and business profile information.
  • (iii) Subscription, billing, invoice, and transaction information.
  • (iv) Bank account numbers, BSB details, and payment authorisation details where required for Direct Debit, PayTo, or other approved payment methods.
  • (v) Inventory, vehicle, property, product, booking, rental, inspection, maintenance, and operational records.
  • (vi) Support requests, messages, feedback, and communication records.
  • (vii) Device information, IP address, browser type, app usage, login activity, and general usage data.
  • 3. Information We Collect from Customers
  • When Customers interact with a Merchant through RentAAA, we may process Customer information on behalf of the Merchant, including but not limited to:
  • (i) Name, email address, phone number, and address.
  • (ii) Booking details, rental history, invoices, receipts, payments, and transaction records.
  • (iii) Identification documents, driver licence details, or verification information where required by the Merchant.
  • (iv) Messages, support requests, inspection records, damage reports, and uploaded documents.
  • (v) Device information, IP address, location data where enabled, and usage data.
  • 4. Payment Information
  • Payments are processed through authorised third-party payment providers. RentAAA does not store full payment card details on its systems.
  • (i) Certain payment-related information, such as bank account numbers and BSB details, may be securely stored by RentAAA where required to facilitate transactions, including Direct Debit, PayTo, or other approved payment methods.
  • (ii) Such information is stored and handled in accordance with applicable security standards, privacy obligations, and data protection laws.
  • (iii) You acknowledge that third-party payment providers may process payments and may have their own terms, privacy policies, and security practices.
  • (iv) Starr Group Pty Ltd acts as a facilitator and is not the Merchant of Record for transactions processed through the platform. Merchants are solely responsible for ensuring that all charges submitted are properly authorized by their customers.
  • (v) The Merchant is responsible for maintaining all evidence of transaction authorization and service fulfillment. Starr Group Pty Ltd is not liable for financial losses resulting from fraudulent transactions, chargebacks, or disputes initiated by Customers. In the event of a payment dispute, the Merchant agrees to indemnify Starr Group Pty Ltd against all associated costs, including chargeback fees and legal expenses.
  • (vi) To prevent fraud and comply with anti-money laundering standards, all refunds processed through the Platform must be traceable. Refunds for credit card transactions must be returned to the original card. For all other payment types, refunds must be issued via bank transfer or cheque. Refunds must not be issued in cash. The Merchant is strictly prohibited from requesting or collecting Sensitive Authentication Data from cardholders via email.
  • 5. How We Use Merchant Data
  • We use Merchant data to:
  • (i) Provide, operate, maintain, and improve the RentAAA platform.
  • (ii) Manage subscriptions, invoicing, billing, payments, and account access.
  • (iii) Facilitate bookings, rental management, customer communication, and operational workflows.
  • (iv) Provide support, troubleshooting, training, and service updates.
  • (v) Improve system performance, security, reporting, and user experience.
  • (vi) Comply with legal, tax, accounting, regulatory, and contractual obligations.
  • (vii) Detect, prevent, and respond to fraud, misuse, unauthorised access, or security risks.
  • 6. How We Use Customer Data
  • Customer data is used to:
  • (i) Process bookings, rentals, invoices, payments, and related transactions.
  • (ii) Facilitate communication between Customers and Merchants.
  • (iii) Enable customer onboarding, document uploads, inspections, damage reports, and service requests.
  • (iv) Provide technical support and resolve platform-related issues.
  • (v) Assist Merchants in managing their rental operations.
  • (vi) Comply with applicable legal and regulatory obligations.
  • 7. Merchant Responsibilities
  • Merchants are solely responsible for:
  • (i) Collecting Customer data lawfully.
  • (ii) Obtaining all required Customer consents before uploading, processing, or sharing Customer data through RentAAA.
  • (iii) Ensuring Customer information entered into the platform is accurate, complete, and authorised.
  • (iv) Managing Customer relationships, disputes, rental agreements, refunds, and business obligations.
  • (v) Reviewing and verifying any information before sharing access, links, documents, invoices, or app access with Customers.
  • Starr Group Pty Ltd acts as a facilitator and is not the Merchant of Record for transactions processed through the platform. Merchants are solely responsible for ensuring that all charges submitted are properly authorized by their customers.
  • The Merchant is responsible for maintaining all evidence of transaction authorization and service fulfillment. Starr Group Pty Ltd is not liable for financial losses resulting from fraudulent transactions, chargebacks, or disputes initiated by Customers. In the event of a payment dispute, the Merchant agrees to indemnify Starr Group Pty Ltd against all associated costs, including chargeback fees and legal expenses.
  • When a Merchant provides access to a Customer through a mobile application, customer portal, shared link, or access credentials, the Merchant is responsible for ensuring that the information being shared is accurate, appropriate, and intended for that Customer.
  • The Merchant warrants that it has obtained all necessary express Customer consents required for the collection, storage, and handling of personal information, as well as specific authorities for recurring payments, storage of payment methods, direct debit requests, and PayTo mandates. RentAAA merely provides the technology for these integrations and is not responsible for a Merchant's failure to obtain legal consent.
  • 8. Data Sharing and Disclosure
  • We may share personal or business information with:
  • (i) Merchants and Customers where required to facilitate bookings, transactions, communications, and service delivery.
  • (ii) Third-party service providers, including hosting providers, payment processors, communication tools, analytics tools, support platforms, and technology providers.
  • (iii) Professional advisers, accountants, auditors, insurers, or legal representatives where required.
  • (iv) Government bodies, regulators, courts, law enforcement agencies, or other authorities where required by law.
  • (v) Relevant third parties in connection with a business transfer, merger, acquisition, restructure, or sale of assets.
  • RentAAA does not sell personal information.
  • 9. Legal Basis for Processing
  • Where applicable under the General Data Protection Regulation, we process personal data based on one or more of the following legal bases:
  • (i) Performance of a contract.
  • (ii) Compliance with legal obligations.
  • (iii) Legitimate business interests, including service improvement, fraud prevention, security, and platform operation.
  • (iv) Consent, where consent is required by law.
  • 10. Data Security
  • (i) Starr Group Pty Ltd takes reasonable technical, organisational, and administrative steps to protect personal and business information from unauthorised access, misuse, loss, interference, modification, or disclosure.
  • (ii) Security measures may include encryption, access controls, secure connections, authentication processes, system monitoring, and internal access restrictions.
  • (iii) However, no method of transmission over the internet or electronic storage is completely secure. You acknowledge that use of the Services involves inherent security risks.
  • 11. Data Retention
  • (i) While we retain information only for as long as necessary to provide Services, you acknowledge that RentAAA must retain transactional records, audit logs, payment records, and compliance information for at least seven years to comply with legal, regulatory, and fraud prevention obligations. Upon termination of service, RentAAA may continue to hold this data where reasonably necessary for accounting, dispute resolution, or legal compliance.
  • (ii) When information is no longer required, we will take reasonable steps to securely delete, de-identify, or anonymise it.
  • (iii) Some information may remain in backup systems for a limited period before being securely deleted in accordance with normal backup cycles.
  • 12. International Data Transfers
  • (i) You consent to personal information being disclosed to overseas service providers, including third-party cloud and payment providers engaged by RentAAA, where reasonably necessary for the operation of the Platform. RentAAA will take reasonable steps to ensure these overseas providers handle information in a manner consistent with the Australian Privacy Principles.
  • (ii) Where required by applicable privacy laws, Starr Group Pty Ltd will take reasonable steps to ensure appropriate safeguards are in place to protect such information.
  • 13. Cookies and Tracking Technologies
  • (i) We may use cookies, pixels, analytics tools, and similar technologies to improve website performance, understand usage patterns, personalise user experience, and support marketing activities.
  • (ii) You may control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the Services.
  • 14. Marketing Communications
  • (i) Where permitted by law, we may send service updates, product announcements, support notices, and promotional communications.
  • (ii) You may opt out of marketing communications at any time by using the unsubscribe option or by contacting us.
  • (iii) Important service, billing, security, or account-related messages may still be sent where necessary.
  • 15. Your Rights
  • Depending on your location and applicable privacy laws, including the Australian Privacy Act and General Data Protection Regulation where applicable, you may have the right to:
  • (i) Request access to personal information held about you.
  • (ii) Request correction of inaccurate or incomplete information.
  • (iii) Request deletion of personal information, subject to legal or contractual obligations.
  • (iv) Restrict or object to certain processing activities.
  • (v) Request data portability where applicable.
  • (vi) Withdraw consent where processing is based on consent.
  • (vii) Lodge a complaint with a privacy regulator, including the Office of the Australian Information Commissioner in Australia.
  • Any claims, disputes, or requests for refunds regarding the quality, delivery, or non-delivery of goods and services must be directed to the relevant Merchant, not Starr Group Pty Ltd. We do not adjudicate disputes between Merchants and Customers regarding the underlying commercial transaction.
  • Customer requests relating to data controlled by a Merchant should generally be directed to the relevant Merchant first. Starr Group Pty Ltd may assist where appropriate and legally required.
  • 16. Data Breach Notification
  • Each Party must, within 72 hours of becoming aware, notify the other Party of any actual or suspected unauthorized access, disclosure, misuse, or data breach affecting personal information. Both Parties agree to cooperate reasonably in investigating and responding to such incidents in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
  • 17. Third-Party Services
  • (i) The Services may integrate with or rely on third-party platforms, payment providers, communication tools, hosting providers, analytics providers, or other external services.
  • (ii) Starr Group Pty Ltd is not responsible for the privacy practices, security standards, or data handling of third-party services not owned or controlled by Starr Group Pty Ltd.
  • 18. Data Ownership
  • (i) Merchants retain ownership of the business data, Customer data, inventory data, and content they upload or manage through RentAAA.
  • (ii) Starr Group Pty Ltd does not claim ownership of Merchant data or Customer data.
  • (iii) By using the Services, Merchants grant Starr Group Pty Ltd a limited, non-exclusive, worldwide licence to store, process, transmit, display, and use such data solely for the purpose of providing, securing, supporting, and improving the Services.
  • (iv) Account suspension or termination, including for non-payment, may result in restricted access to data and eventual deletion of data in accordance with the Terms and Conditions.
  • 19. Automated Processing
  • RentAAA does not use automated decision-making or profiling that produces legal or similarly significant effects on users without human involvement.
  • 20. Children’s Privacy
  • (i) The Services are not intended for individuals under the age of 18.
  • (ii) Starr Group Pty Ltd does not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.
  • 21. Limitation of Platform Responsibility
  • (i) RentAAA provides a technology platform to assist Merchants with rental management, bookings, payments, communications, and operational workflows.
  • (ii) Starr Group Pty Ltd is not responsible for Merchant business practices, rental agreements, Customer disputes, refunds, claims, pricing, service delivery, or decisions made by Merchants using the platform.
  • (iii) In the event that a Merchant ceases to operate, goes into liquidation, or otherwise leaves their business, Starr Group Pty Ltd shall have no liability or obligation to provide the goods or services intended by that Merchant.
  • (iv) The responsibility for fulfillment, refunds, or compensation rests solely with the Merchant or their designated legal representative. As per our Merchant Payment Policy, the signing authority or directors of the Merchant entity remain personally liable for any outstanding obligations, losses, or disputes that arise from the cessation of their operations.
  • (v) Starr Group Pty Ltd is a technology provider only and does not step into the shoes of a Merchant if they cease operations, enter liquidation, or abandon their business. We have no obligation to fulfill services or provide goods on behalf of a defunct Merchant.
  • (vi) The contract for services is strictly between the Merchant and the Customer. RentAAA is not a party to that contract and shall not be held liable for the Merchant's failure to perform their business obligations.
  • 22. Updates to This Privacy Policy
  • (i) Starr Group Pty Ltd may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, business operations, or privacy practices.
  • (ii) Updates will be posted on our website with the revised effective date. Continued use of the Services after publication of an updated Privacy Policy constitutes acceptance of the updated Privacy Policy.
  • 23. Contact Us
  • If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or how your information is handled, please contact us at:
  • Email: [email protected]