Starr Group Pty Ltd - TERMS & CONDITIONS OF USE
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Effective Date: 13th July 2026
Starr Group Pty Ltd - Terms & Conditions of Use
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1. About Starr Group Pty Ltd and its Services
- a. Starr Group Pty Ltd, ACN/ABN 98 637 444 798, provides its services under the brand name RentAAA. RentAAA is a Software as a Service platform delivering services through web-based portals, including Starr365.com and RentAAA.com, and through mobile applications including RentAAA Pro and RentAAA Customer.
- b. The Website, mobile applications, platforms, products, and related Services are operated and provided by Starr Group Pty Ltd under the RentAAA brand. These Terms and Conditions apply to all websites, applications, platforms, products, and services operated, owned, or provided by Starr Group Pty Ltd. By accessing, browsing, registering for, or using any of the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must cease use of the Services immediately.
- c. Starr Group Pty Ltd reserves the right to review, update, or amend these Terms at its sole discretion by updating this page or otherwise making the updated Terms available. Reasonable efforts may be made to notify users of material updates. Any changes take effect from the date of publication, unless otherwise stated. We recommend that you retain a copy of the Terms for your records.
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2. Definitions and Interpretation
- a. In these Terms, unless the context otherwise requires:
- (i)"RentAAA" means the Software as a Service platform operated by Starr Group Pty Ltd, including all related websites, applications, and services.
- (ii)"Company" means Starr Group Pty Ltd, ACN/ABN 98 637 444 798. The Company refers strictly to the Software as a Service provider and payment gateway facilitator. The Company is not a merchandiser, supplier, or Merchant of Record for any goods or services managed through the platform.
- (iii) "Services" means all products, platforms, software, tools, and services provided by the Company under RentAAA, including web portals and mobile applications.
- (iv) "Website" means any website operated by the Company, including but not limited to rentaaa.com and starr365.com.
- (v) "User" means any individual or entity who accesses or uses the Services.
- (vi) "Customer", also referred to as "User" or "Consumer", refers to any individual or entity interacting with a Merchant via the platform. The Customer is responsible for managing all service-related disputes directly with the Merchant.
- (vii) "Merchant" refers to any business or service provider using the RentAAA platform to manage its operations. The Merchant is the sole supplier and merchandiser of all goods and services. The Merchant acts as the primary Data Controller and remains exclusively liable for all fulfillment, rental agreements, and service delivery to Customers.
- (viii) "Member" means a User who has subscribed to the Services.
- (ix) "Subscription" means a paid plan that grants access to the Services for a defined period.
- (x) "Subscription Fee" means the amount payable by the User for access to the Services.
- (xi) "Content" means any data, information, text, images, documents, or material uploaded, stored, or transmitted through the Services.
- (xii) "Third-Party Services" means any external services, platforms, or applications not owned or controlled by the Company.
- (xiii) "Terms" means these Terms and Conditions, as amended from time to time.
- b. Interpretation:
- (i) Headings are for convenience only and do not affect interpretation.
- (ii) The singular includes the plural and vice versa.
- (iii) A reference to a person includes an individual, company, partnership, or legal entity.
- (iv) References to “including” or similar words are not limiting.
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3. Acceptance of the Terms
- You accept these Terms by accessing, browsing, or using Starr Group Pty Ltd websites, including rentaaa.com and starr365.com, and applications including RentAAA Pro and RentAAA Customer. Continued use of any of these platforms constitutes your agreement to be bound by these Terms. Where available, you may also accept the Terms by clicking an "Accept", "Agree", or similar option within the user interface.
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4. About the Service
- a. RentAAA is a cloud-based Software as a Service platform. You acknowledge that RentAAA acts solely as a technology provider and does not own, lease, supply, or control any inventory or Merchant Services. All rental services, pricing, and customer dealings remain the sole responsibility of the Merchant. RentAAA does not provide banking, custodial, or regulated financial services. Payment processing is performed by independent Third-Party Payment Providers.
- b. You acknowledge and agree that the accounts, features, and functionalities of the Services may change from time to time at the discretion of Starr Group Pty Ltd. Certain accounts or features may be subject to additional or separate terms. Where such terms apply, you will be notified and required to accept them before accessing those specific accounts or features. Unless otherwise stated, these Terms continue to apply.
- c. Certain users or accounts may also be subject to a separate Software Licensing Agreement with Starr Group Pty Ltd, which may modify or supplement these Terms. In the event of any inconsistency, the terms of the applicable Software Licensing Agreement will prevail to the extent of that inconsistency.
- d. By using the Services, you consent to the collection, use, and disclosure of your information as described in the Privacy Policy.
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5. Acceptable Use of the Service
- a. Lawful Use: RentAAA, including its related features, platforms, and websites, must only be used for lawful purposes. Starr Group Pty Ltd reserves the right to suspend, restrict, or terminate access to any user or account that engages in prohibited activities, including but not limited to:
- (i) Tampering with, reverse-engineering, decompiling, or attempting to gain unauthorised access to any systems, servers, or infrastructure operated by Starr Group Pty Ltd.
- (ii) Modifying, disabling, or compromising the performance, security, or integrity of Starr365, RentAAA, or any related services.
- (iii) Overloading or attempting to overload systems, including by imposing excessive or unreasonable demands on infrastructure resources.
- (iv) Probing, scanning, or testing the vulnerability of any system or network without prior written authorisation from Starr Group Pty Ltd.
- b. Illegal Activities: Using the Services for any unlawful purpose, or in violation of any applicable laws or regulations, including but not limited to data protection, privacy, and export control laws.
- c. Harassment and Abuse: Engaging in any conduct that is abusive, threatening, harmful, or intended to harass, stalk, or intimidate any individual or group.
- d. Fraud and Misrepresentation: Misrepresenting identity or affiliation, engaging in fraudulent conduct, phishing, spoofing, manipulating headers or identifiers, impersonating others, or falsely implying sponsorship or association with Starr Group Pty Ltd or any third party.
- e. Unauthorised Access: Accessing or attempting to access any part of the Services, systems, or data other than through officially supported interfaces, unless expressly permitted under a separate Software Licensing Agreement.
- f. Content Violations: Posting, uploading, sharing, or transmitting any content that violates applicable laws, infringes intellectual property rights, breaches privacy obligations, or is otherwise prohibited under Starr Group Pty Ltd policies.
- g. You are responsible for ensuring that any personal data you collect, upload, or process through RentAAA complies with applicable privacy laws and our Privacy Policy. Merchant must obtain all necessary consents from customers before using their data within the platform. The Merchant warrants that it has obtained all necessary customer consents required for recurring payments, storage of payment methods, direct debit authorities, and PayTo mandates. RentAAA merely facilitates the technology for these authorities and is not responsible for a Merchant's failure to obtain legal consent.
- h. Pursuant to the requirements of Section 5(g), the Merchant warrants and represents that it shall:
- (i) Obtain and document explicit, lawful consent from customers for all data processed through RentAAA in strict accordance with the Privacy Principles accepted globally.
- (ii) Verify the identity of customers prior to processing any auto-debit or recurring billing transactions to mitigate "unauthorized use" claims.
- (iii) Maintain comprehensive transaction records and audit trails to facilitate the defense of chargeback claims, acknowledging that the Company has no obligation to intervene in such disputes.
- (iv) Comply with all local financial regulations and standards applicable to the Merchant's specific jurisdiction and business type.
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6. Security and Data Privacy
- Starr Group Pty Ltd takes your privacy seriously and information provided through your use of the Website and Services is subject to Starr Group Pty Ltd Privacy Policy, which is available on the Website. The Privacy Policy also addresses Starr Group Pty Ltd processes, policies, and obligations in respect of Starr Group Pty Ltd security breaches.
- Your use of the Services is also governed by our Privacy Policy, which explains how Starr Group Pty Ltd collects, uses, stores, and protects your personal and business information. By accessing or using RentAAA, you acknowledge that you have read and understood our Privacy Policy and agree to the collection and use of your information in accordance with it.
- In the event of any inconsistency between these Terms and the Privacy Policy, these Terms will prevail to the extent of the inconsistency, except where privacy laws require otherwise.
- RentAAA shall retain transactional records, audit logs, and compliance information for at least seven years for legal and regulatory purposes.
- In the event of a data breach, RentAAA and the User must notify each other within 72 hours of becoming aware of the incident and cooperate in the investigation.
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7. Data Use
- Starr Group Pty Ltd collects, stores, and processes your data. The data is used to provide Services to you, as well as to facilitate Starr Group Pty Ltd business operations. The Privacy Policy outlines how your data is collected, stored, and processed by Starr Group Pty Ltd. The Privacy Policy also addresses Starr Group Pty Ltd processes, policies, and obligations in respect of data encryption and removal requests.
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8. Subscription to Use the Service
- a. In order to access the Services, you must first subscribe through the Website (the 'Subscription'). Upon successful purchase, you will be considered a Member (the 'Member')..
- b. By purchasing a Subscription, you acknowledge and agree that it is your responsibility to ensure that the selected Subscription is suitable for your intended use.
- c. Invoices will be issued on a monthly basis and will be accessible through your account. Payment must be made in full before the due date. Failure to make payment may result in suspension or termination of your Subscription and access to the Services. Any resulting loss, including loss of access or business interruption, shall be your responsibility.
- d. In the event that your account is suspended or terminated due to non-payment, and payment is not received within two months from the date of suspension or termination, your account and associated data may be permanently deleted from active systems. Such data may remain in system backups for a limited period only. Restoration of any data, if available, will be subject to feasibility and may incur additional service fees.
- e. As part of the registration process, or during continued use of the Services, you may be required to provide personal or business information, including but not limited to name, address, phone number, email, identification details, driver licence information, and bank details.
- f. You warrant that all information provided to Starr Group Pty Ltd is accurate, complete, and kept up to date at all times.
- g. Upon completion of the registration process, you will be a registered User (the "User") and agree to be bound by these Terms. As a Member, you will be granted access to the Services for the duration of your active subscription period (the 'Subscription Period').
- h. You may not use the Services or accept these Terms if:
- (i) you are not of legal age to form a binding contract with Starr Group Pty Ltd; or
- (ii) you are prohibited from receiving or using the Services under the laws of Australia or any other applicable jurisdiction.
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9. Payments
- a. Subject to the terms of any applicable Software License Agreement, the Subscription Fee may be paid by all payment methods available on the Website, and may change from time to time.
- b. Payments made in the course of your use of Starr Group Pty Ltd may be made using third-party applications and services not owned, operated, or otherwise controlled by Starr Group Pty Ltd. You acknowledge and agree that Starr Group Pty Ltd will not be liable for any losses or damage arising from the operations of third-party payment applications and services. You further acknowledge and warrant that you have read, understood, and agree to be bound by the terms and conditions of the applicable third-party payment applications and services you choose to use as a payment method for Starr Group Pty Ltd services.
- c. You acknowledge and agree that where a request for the payment of the Subscription Fee is returned or denied, for whatever reason, by your financial institution, or is unpaid by you for any other reason, you are liable for any costs, including banking fees and charges, associated with the Subscription Fee.
- d. You agree and acknowledge that Starr Group Pty Ltd can vary the Subscription Fee at any time and that the varied Subscription Fee will come into effect following the conclusion of the existing Subscription.
- e. The User or Merchant assumes all financial and legal risk for unauthorized transaction claims, fraudulent charges, or chargebacks initiated by customers using third-party payment gateways.
- f. Starr Group Pty Ltd is held harmless for any financial loss, including lost revenue, bank fees, or penalties, resulting from the operations, security failures, or dispute resolution outcomes of third-party payment applications.
- g. The User or Merchant agrees to indemnify and hold Starr Group Pty Ltd harmless against any claims arising from the Merchant's failure to secure their own payment environment, including but not limited to the Merchant’s failure to comply with Payment Card Industry Data Security Standard requirements.
- h. Payment processing may involve the collection and handling of personal and financial information. Such information is processed in accordance with our Privacy Policy and may also be subject to the terms and privacy policies of third-party payment providers.
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10. Auto-Debit and Recurring Billing
- a. By providing your payment details and selecting a recurring payment method, including but not limited to PayTo, Direct Debit, or card-based auto-debit, you authorise Starr Group Pty Ltd to automatically charge the applicable Subscription Fees and any other payable amounts on a recurring basis for the duration of your Subscription.
- b. You acknowledge and agree that payments will be automatically deducted on the scheduled billing date without further notice, unless otherwise required by applicable law.
- c. It is your responsibility to ensure that sufficient funds are available in your nominated account or payment method. Failure to maintain valid payment details may result in failed transactions, additional fees, suspension, or termination of Services.
- d. You may update or cancel your auto-debit payment method at any time through your account settings or by providing reasonable prior notice to Starr Group Pty Ltd. Cancellation of auto-debit does not cancel your Subscription or any outstanding payment obligations.
- e. Starr Group Pty Ltd reserves the right to re-attempt failed payments and recover any outstanding amounts, including applicable fees, using the authorised payment method.
- f. The indemnity and hold harmless provisions provided in Clause 9 apply with equal force to all recurring billing, auto-debit transactions, and PayTo authorizations. The Merchant is solely responsible for verifying the ongoing validity of customer payment credentials and authorizations.
- g. To effectively cancel or pause an auto-debit authorization, Users must provide at least seven business days' notice prior to the next scheduled billing date. Any deduction occurring within this seven-day window due to late notification shall be deemed a valid and authorized transaction under the prior approval.
- h. If a User chooses to make a manual deposit or payment, it is the User's sole responsibility to disable the auto-debit feature through the app settings or notify RentAAA. Failure to do so resulting in a double payment or technical deduction will not make RentAAA liable for damages beyond a standard refund process facilitated by the Merchant.
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11. Refund Policy
- Starr Group Pty Ltd will only provide you with a refund of the Subscription Fee in the event they are unable to continue to provide the Services or if the manager of Starr Group Pty Ltd makes a decision, at its absolute discretion, that it is reasonable
to do so under the circumstances. Where this occurs, the refund will be in the proportional amount of the Subscription Fee that remains unused by the Member (the 'Refund').
- To prevent fraud and comply with anti-money laundering standards, all refunds must be processed in a traceable manner. If a payment was originally made using a credit card, the refund must be returned to that same credit card. For all other payment types, refunds must be issued via direct bank transfer or cheque. Refunds must not be issued in cash.
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12. Copyright and Intellectual Property
- a. The websites, platforms, mobile applications, and Services provided under RentAAA are owned and operated by Starr Group Pty Ltd and are protected by copyright, trademark, and other intellectual property laws in Australia and internationally. All content, including but not limited to text, graphics, logos, icons, images, audio, video, software, code, design elements, and interactive features, is owned or licensed by Starr Group Pty Ltd unless otherwise stated.
- b. Starr Group Pty Ltd grants you a limited, worldwide, non-exclusive, royalty-free, revocable licence to use the Services solely for your internal business or personal use in accordance with these Terms. This licence permits you to:
- (i) access and use the Services as intended under these Terms;
- (ii) temporarily store content in your device cache for normal usage; and
- (iii) print or download limited extracts for your own lawful use.
- c. Except as expressly permitted under these Terms, no part of the Services or content may be copied, reproduced, modified, distributed, transmitted, displayed, performed, or otherwise exploited for commercial purposes without prior written consent from Starr Group Pty Ltd.
- d. Starr Group Pty Ltd retains all rights, title, and interest in and to RentAAA, including all intellectual property rights. Your use of the Services does not grant you ownership of any intellectual property rights or any right to use trademarks, branding, domain names, or proprietary systems beyond what is expressly permitted.
- e. You must not, without prior written approval from Starr Group Pty Ltd:
- (i) reverse engineer, decompile, disassemble, or attempt to extract source code from the Services;
- (ii) create derivative works or adaptations based on the Services;
- (iii) remove, alter, or obscure any copyright, trademark, or proprietary notices; or
- (iv) use the Services in a manner that infringes the intellectual property rights of Starr Group Pty Ltd or any third party.
- f. This clause does not apply to content that is explicitly made available for reuse or is in the public domain, subject to any applicable conditions or licences.
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13. General Disclaimer
- a. Nothing in the Terms limits or excludes any guarantees, warranties, representations, or conditions implied or imposed by law, including the Australian Consumer Law, which by law may not be limited or excluded.
- b. Subject to this clause, and to the extent permitted by law:
- (i) all terms, guarantees, warranties, representations, or conditions which are not expressly stated in the Terms are excluded; and
- (ii) Starr Group Pty Ltd will not be liable for any special, indirect, or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage
to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
- c. Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you "as is" and "as available" without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Starr Group Pty Ltd make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Starr Group Pty Ltd) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:
- (i) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
- (ii) the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);
- (iii) costs incurred as a result of you using the Website, the Services or any of the products of Starr Group Pty Ltd; and
- (iv) the Services or operation in respect to links which are provided for your convenience.
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14. Limitation of Liability
- a. To the maximum extent permitted by law, the total aggregate liability of Starr Group Pty Ltd arising out of or in connection with the Services or these Terms whether in contract, tort (including negligence), equity, statute, or otherwise, is limited, at Starr Group Pty Ltd’s option, to:
- (i) the resupply of the Services; or
- (ii) the cost of resupplying the Services.
- b. To the fullest extent permitted by law, Starr Group Pty Ltd, including its directors, officers, employees, agents, contractors, affiliates, and licensors, shall not be liable for any indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with your use of, or inability to use, RentAAA Services. This includes, without limitation, any loss of profits, revenue, business, data, goodwill, or reputation, even if such loss was foreseeable.
- c. You acknowledge and agree that the Services are provided as a management and facilitation tool only, and Starr Group Pty Ltd is not responsible for any business decisions, transactions, disputes, or outcomes arising between you and your customers or third parties.
- d. Nothing in these Terms excludes, restricts, or modifies any rights or remedies that cannot be excluded under applicable law, including the Australian Consumer Law. Where such liability cannot be excluded, it is limited to the extent permitted by law.
- e. Starr Group Pty Ltd is strictly a provider of a Software as a Service platform, including but not limited to the portals Starr365.com and RentAAA.com. The Company is not a party to any rental agreement, lease, or service contract entered into between a Merchant and their customers. The Company provides no warranty and assumes no liability for the delivery, quality, safety, or legality of any services provided by Merchants.
- f. In the event that a Merchant ceases operations, enters liquidation, becomes insolvent, or otherwise fails to fulfill its service obligations to a customer, the User and/or Member acknowledges that they have no recourse, financial or otherwise, against Starr Group Pty Ltd, and waives any and all claims including those in equity or under statute, against the Company arising from such failure.
- g. Any disputes regarding the fulfillment of rental services must be resolved exclusively between the Merchant and the customer. Starr Group Pty Ltd shall not be joined as a party to any such dispute or litigation.
- h. Starr Group Pty Ltd is a technology provider only and does not step into the shoes of a Merchant if they cease operations, enter liquidation, or abandon their business. We have no obligation to fulfill services or provide goods on behalf of a defunct Merchant.
- i. The contract for services is strictly between the Merchant and the Customer. RentAAA is not a party to that contract and shall not be held liable for the Merchant's failure to perform their business obligations.
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15. Termination of Contract
- a. The Terms will continue to apply until terminated by either you or by Starr Group Pty Ltd as set out below.
- b. If you want to terminate the Terms, you may do so by:
- (i) not renewing the Subscription prior to the end of the Subscription Period;
- (ii) providing Starr Group Pty Ltd with 30 days’ notice of your intention to terminate; and
- (iii) closing your accounts for all of the services which you use, where Starr Group Pty Ltd has made this option available to you.
- c. Any notices should be sent in writing to Starr Group Pty Ltd via the Contact Us link on our homepage.
- d. Starr Group Pty Ltd may at any time terminate the Terms with you if:
- (i) you do not renew the Subscription at the end of the Subscription Period;
- (ii) you have breached any provision of the Terms or intend to breach any provision;
- (iii) Starr Group Pty Ltd is required to do so by law; or
- (iv) the provision of the Services to you by Starr Group Pty Ltd is, in the opinion of Starr Group Pty Ltd, no longer commercially viable.
- e. Subject to local applicable laws, Starr Group Pty Ltd reserves the right to discontinue or cancel your Subscription or Account at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law, or if your conduct impacts Starr Group Pty Ltd name or reputation or violates the rights of another party.
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16. Indemnity
- You agree to indemnify Starr Group Pty Ltd, its affiliates, employees, agents, contributors, third-party content providers, and licensors from and against:
- a. all actions, suits, claims, demands, liabilities, costs, expenses, loss, and damage, including legal fees on a full indemnity basis, incurred, suffered, or arising out of or in connection with your content;
- b. any direct or indirect consequences of you accessing, using, or transacting on the Website or attempts to do so; and/or
- c. any breach of the Terms.
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17. Dispute Resolution
- 17.1 Compulsory: If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute unless the following clauses have been complied with, except where urgent interlocutory relief is sought.
- 17.2 Notice: A party claiming that a dispute has arisen under the Terms must give written notice to the other party detailing the nature of the dispute, the desired outcome, and the action required to settle the dispute.
- 17.3 Resolution: In the event of any dispute arising out of or in relation to the Website, you agree that any dispute arising out of these Terms must first be attempted to be resolved through good-faith negotiations. If unresolved after 14 days, the Parties must attend non-binding mediation in New South Wales. If the dispute remains unresolved 30 days after mediation starts, it shall be finally resolved by binding arbitration in New South Wales in accordance with the Commercial Arbitration Act 2010 (NSW). The arbitrator’s decision shall be final and binding.
- 17.4 Confidential: All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and, to the extent possible, must be treated as without prejudice negotiations for the purpose of applicable laws of evidence.
- 17.5 Termination of Mediation: If 90 days have elapsed after the start of a mediation of the dispute and the dispute has not been resolved, either party may ask the mediator to terminate the mediation and the mediator must do so.
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18. Venue and Jurisdiction
- The Services offered by Starr Group Pty Ltd are intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of New South Wales.
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19. Governing Law
- The Terms are governed by the laws of New South Wales. Any dispute, controversy, proceeding, or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted, and construed under the laws of New South Wales, Australia, without reference to conflict of law principles. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties and their successors and assigns.
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20. Independent Legal Advice
- Both parties confirm and declare that the provisions of the Terms are fair and reasonable, and both parties have had the opportunity to obtain independent legal advice and declare that the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.
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21. Severance
- If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.