RentAAA Global Merchant Wallet Policy

Customer means a person using RentAAA Customer in connection with a participating Merchant.

Applicable Law means a law, regulation, binding code, court order or mandatory payment rule applying to a party, service, Customer, Merchant or transaction in the relevant country.

Customer Wallet means the payment profile associated with a Customer account. It may contain supported payment methods, mandates and transaction records but no Customer funds or spendable balance.

Merchant means an independent rental, property or service provider using RentAAA Pro or another product that is approved for payment acceptance.

Merchant Wallet means the Payment Provider’s settlement facility associated with a Merchant and administered through RentAAA for payment settlement, holds, transfers, refunds and payouts.

Payment Provider means an appointed third-party gateway, processor, financial institution or payment service provider. It may include an acquiring bank or other approved payment infrastructure provider. The Payment Provider is independent of RentAAA unless expressly stated otherwise.

RentAAA means Starr Group Pty Ltd trading as RentAAA.

This Policy applies to Merchants and is incorporated into the RentAAA Pro Merchant Terms, any other product terms that expressly incorporate it, and the Merchant Payment Policy. The RentAAA Global Customer Wallet Policy applies to Customers and Customer Wallet functionality.

A transaction-specific bank-debit mandate, payment agreement, card authorisation or other local payment authority governs that method. Applicable Law and mandatory provider or scheme rules prevail where required; the Merchant Payment Policy otherwise prevails for Merchant payment processing and settlement. Nothing in this Policy limits rights that cannot lawfully be excluded.

RentAAA Pro and Merchant Wallet functions are available only in approved products, countries, currencies and Merchant categories. Nothing in this Policy enables a product, country or payment method unless RentAAA and the Payment Provider have approved it.

Country-specific notices, Payment Provider terms and mandatory local rules may add to or override this Policy where required by Applicable Law.

This Policy must be read with any payment setup screen, payment mandate, fee disclosure, identity or document notice, country supplement and Payment Provider terms presented before a feature is used.

A Merchant Wallet is established only for an approved Merchant, product, country, currency and business category. It is supplied through the Payment Provider and made available through approved RentAAA products only.

The Merchant Wallet may display pending, processing, available, held, reserved, paid-out, reversed and negative amounts.

The Payment Provider maintains the underlying settlement account. An amount shown in the Merchant Wallet represents a settlement position subject to processing, provider rules, holds, reserves, fees, refunds, reversals and Chargebacks.

The Payment Provider, not RentAAA, is the main holder or maintainer of the underlying payment, settlement and payout accounts. RentAAA does not hold Customer or Merchant funds in its own bank account.

The Merchant Wallet is not a bank deposit account supplied by RentAAA, does not pay interest and must not be represented to Customers as a Customer Wallet or customer balance.

RentAAA is not a bank and does not accept deposits or issue stored value under this Policy. The Merchant Wallet does not create a statutory trust, tenancy-deposit, rental-bond, escrow or client-money account. It must not be used for a rental bond, security deposit or regulated trust money unless RentAAA and the Payment Provider expressly approve that specific use in writing and Applicable Law permits it. The Merchant remains responsible for using any prescribed bond, trust, escrow or client-money process required in the relevant location.

For clarity, RentAAA does not provide a payment gateway, payment processing account, bank account, deposit account, stored-value account, escrow account, trust account, client-money account or regulated money-holding service through the Merchant Wallet.

The Merchant appoints and authorises RentAAA to administer the Merchant Wallet and send authorised operational instructions to the Payment Provider. The Payment Provider continues to maintain the underlying payment, settlement and payout accounts. RentAAA’s operational control does not mean RentAAA physically holds the funds or becomes the beneficial owner of those funds.

Within the Merchant agreement and Merchant Payment Policy, RentAAA may:

• hold funds by restricting their availability, or release them from hold;
• initiate a scheduled or manual payout;
• transfer amounts between settlement classifications or approved accounts;
• process a refund or reversal;
• deduct authorised fees, Chargebacks, reserves or negative balances;
• reconcile transactions and correct supported errors; and
• restrict wallet functions where required for security, fraud, provider or legal compliance.

RentAAA may exercise these controls only for legitimate payment administration, reconciliation, provider requirements, refunds, Chargebacks, risk management, legal compliance or enforcement of the Merchant agreement.

RentAAA can hold, release and transfer settlement funds through the Merchant Wallet within the authority described above. This operational control does not by itself make RentAAA the beneficial owner of those funds.

Any reference to RentAAA holding, releasing, transferring or deducting funds means RentAAA giving authorised operational instructions to the Payment Provider, or changing availability/status within the Payment Provider’s settlement system, and not RentAAA taking physical possession of funds in its own bank account.

A Customer payment is recorded in the Merchant Wallet after it reaches the applicable processing stage. Availability for payout depends on successful settlement and applicable holds or adjustments.

A displayed pending or available amount is not an unconditional promise of payout. Transactions may later be dishonoured, reversed, refunded or charged back under applicable payment rules.

RentAAA will make reasonable transaction, settlement, payout and wallet-status information available through the Platform, subject to Payment Provider availability, API access, dashboard access, reports, security restrictions and Applicable Law.

A displayed amount may be denominated or paid out in a supported currency different from the transaction currency. Currency conversion is performed on the terms disclosed by the Payment Provider or financial institution. Exchange-rate movements and correspondent-bank deductions can change the final payout amount.

Payouts occur on the schedule agreed with the Merchant or displayed in the approved RentAAA product. Where enabled, the Merchant may request a manual payout of available funds.

Payouts are subject to processing cut-offs, provider and banking timeframes, approved payout-account verification, holds, reserves, refunds, Chargebacks, negative balances and compliance requirements.

RentAAA may delay a payout where reasonably necessary to investigate an error, fraud, security issue, provider instruction, dispute, legal requirement or material breach.

RentAAA will notify the Merchant of a material delay and its general reason where lawful and reasonably practicable.

A payout may be unavailable or delayed where the payout account, country, currency, owner or financial institution is not approved, or where tax, sanctions, anti-money-laundering, identity, beneficial-ownership or regulatory checks are incomplete.

RentAAA may place or continue a reasonable hold or reserve for a pending refund or Chargeback, unusual activity, prepayment risk, excessive disputes, suspected fraud, provider or regulator instruction, insolvency, non-fulfilment risk or another documented risk connected with the Merchant’s transactions.

A material hold or reserve will be reviewed periodically and released when no longer reasonably required, subject to outstanding adjustments and Payment Provider rules.

The amount and duration of a hold or reserve will be proportionate to the documented risk so far as reasonably practicable, but may continue while a refund, Chargeback, regulatory claim or provider adjustment can lawfully arise.

The Merchant authorises RentAAA to deduct fees and properly recoverable payment adjustments described in the Order Form, Merchant Payment Policy or applicable fee schedule.

Approved refunds are ordinarily returned through the original payment system. RentAAA may fund a refund from available Merchant Wallet amounts, reserves, future settlement or another separately authorised Merchant payment method.

A Chargeback, reversal or dishonour may be deducted even after the original amount was paid out. The Merchant must restore a valid negative balance in accordance with the Merchant Payment Policy.

RentAAA will provide reasonable supporting information for a material adjustment on request, subject to provider, scheme, confidentiality and security restrictions.

Where the Merchant requests or authorises wallet deductions, holds, recoveries or adjustments relating to tolls, fines, infringements, nominations, damage, insurance excess, penalties, administration fees or customer claims, the Merchant remains responsible for confirming that the amount, customer, driver, vehicle, booking, rental agreement, authority and supporting information are accurate, lawful, complete and authorised.

RentAAA provides wallet records and payment-administration support only. RentAAA does not decide who was driving, who is liable, whether an offence occurred, whether damage was caused, whether an insurance claim should be accepted, or whether a Merchant or Customer dispute should be resolved in a particular way.

The Merchant must restrict Wallet permissions to authorised personnel, use appropriate access roles and promptly remove access that is no longer required.

The Merchant must promptly report suspected unauthorised access, payout-account changes, fraudulent instructions or reconciliation errors.

RentAAA may require additional verification before changing a payout account, granting high-risk permissions or releasing a hold.

If a Merchant uploads payment, payout, settlement, refund, chargeback, toll, fine, infringement, damage, recovery or identity documents, RentAAA may use OCR, document-reading technology and AI-assisted tools to read, extract, structure and process information for platform use, verification, reconciliation, dispute management, fraud prevention, support and compliance.

RentAAA may suspend or restrict Merchant Wallet functions where reasonably necessary for security, fraud, provider or regulator requirements, unlawful activity, material breach, excessive Chargebacks, insolvency or an unresolved negative balance.

Termination or closure does not prevent later refunds, Chargebacks, reversals or provider adjustments relating to earlier transactions. Remaining available funds will be paid out after applicable holds and adjustments are resolved.

RentAAA will attempt to contact the Merchant about dormant or unclaimed amounts. Those amounts may be remitted to a competent authority or otherwise dealt with under the unclaimed-property or unclaimed-money law applying to the Merchant, Payment Provider, account or funds after required steps are completed.

Customers and Merchants should report a suspected Wallet or transaction error promptly. A prompt report improves the ability to investigate, but no reporting period removes a right that cannot lawfully be excluded.

RentAAA will acknowledge complaints promptly, investigate fairly and aim to provide a substantive response within 30 days. If more time is reasonably required, RentAAA will explain why and provide an updated timeframe.

A shorter mandatory complaint or payment-dispute period prevails. RentAAA may refer a matter to the Merchant, Payment Provider, financial institution or competent regulator where that party controls the outcome.

RentAAA may update this Policy for legal, provider, security or operational reasons under the change process in the applicable Merchant terms. A change does not retrospectively alter a completed transaction without a lawful basis.

This Policy is governed by the law stated in the applicable RentAAA Pro Merchant Terms, Order Form, Merchant Payment Policy or country supplement. The dispute and jurisdiction provisions in the applicable RentAAA Pro Merchant Terms or other applicable product terms apply. This choice does not override a mandatory law, regulator power or forum that cannot validly be excluded in the country connected with a Customer, Merchant or transaction.

This Policy is published in English and may be translated. Unless Applicable Law requires otherwise, the English version prevails if there is a conflict. A mandatory local-language notice or payment authority prevails for the matter it governs.