RentAAA Customer Global Terms & Conditions and Privacy Policy

Applicable Law means the laws and mandatory rules applying to the relevant person, service, transaction or location, including applicable privacy, consumer, electronic-transactions, sanctions and payment rules.

Application means the RentAAA Customer mobile application and related customer-facing portal features.

Customer Wallet means the payment profile associated with your RentAAA Customer account. It may allow you to add supported payment methods, establish payment authorities and view payment records. It does not hold a customer balance and is not a bank account, deposit account or stored-value facility.

Identity Verification Service means an approved document, database, identity or fraud-prevention service available for the relevant country.

Merchant means the independent rental or service provider with whom you book, rent or obtain goods or services.

Merchant Wallet means the Payment Provider’s settlement facility associated with a Merchant and administered through RentAAA for settlement, holds, transfers and payouts.

Payment Provider means an appointed third-party payment gateway, processor, financial institution or payment service provider.

RentAAA , we, us or our means Starr Group Pty Ltd trading as RentAAA.

These Terms govern your use of RentAAA Customer. The RentAAA Global customer Wallet Policy governs Customer Wallet functionality. A local bank-debit mandate, card authorisation, account-to-account agreement or other transaction-specific payment authority governs that payment method. If there is an inconsistency about a particular payment authority, the transaction-specific authority applies to that issue, followed by the RentAAA Global Customer Wallet Policy and then these Terms. A short country or regional supplement may apply where mandatory local wording is required. Applicable Law always prevails to the extent it cannot be varied by contract.

RentAAA Customer is a digital software service that helps you interact with a participating Merchant. Depending on the features enabled by the Merchant, the Application may allow you to:

RentAAA is a technology company that supplies the software platform globally and provides access to payment services delivered through Payment Providers. RentAAA provides software-based payment facilitation and payment-administration tools through approved third-party Payment Providers. RentAAA does not hold Customer or Merchant funds in its own bank account and does not operate as a bank, stored-value facility, trust account, remittance provider or payment processor. Unless expressly stated otherwise, RentAAA is not:

The Merchant remains responsible for its goods and services, including availability, condition, safety, roadworthiness, lawful supply, pricing, deposits or bonds, insurance, cancellation terms, damage decisions, refunds and performance of the rental or service agreement.

Starr Group Pty Ltd and RentAAA provide technology, software and related support services only. They do not own, supply, rent, lease, manage or control any vehicle, property, equipment, inventory, accommodation, goods or rental service offered by a Merchant, service provider or third party. All responsibility, liability and obligations relating to the rental item, inventory, product, service, pricing, availability, condition, safety, fulfilment, cancellation, refund, bond, deposit, damage, insurance, dispute or customer claim remain with the relevant Merchant, service provider or third party, subject to Applicable Law.

Features may depend on the Merchant, your device, country, language, currency, local law and third-party services. A feature shown on a website is not necessarily available in every country. We may add, change, suspend or remove features for legal, security, provider or service-improvement reasons. We will give reasonable notice where a material change is likely to disadvantage you, unless urgent action is reasonably required.

You must be at least 18 years old and legally capable of entering the relevant rental, service and payment arrangements in your country. A Merchant may impose a higher age, licence, identity, deposit, insurance or eligibility requirement.

You must provide accurate, current information and must not impersonate another person. You must promptly update information that changes.

Keep your device, login credentials and one-time passcodes secure. Tell us promptly if you suspect unauthorised access. You are responsible for activity you authorise, but nothing in these Terms makes you responsible for an unauthorised transaction where Applicable Law or payment-scheme rules give you a right to dispute it.

Your account is personal to you. You must not sell, transfer or allow another person to use it as their own.

RentAAA Customer accounts are not available to anyone under 18. If we reasonably believe an account belongs to a person under 18, we may suspend it, verify age and delete or restrict associated information except where lawful retention is required.

Your rental or service agreement is with the Merchant. The Merchant determines amounts payable and the commercial terms applying to what it supplies. Read the Merchant’s agreement and policies before signing, collecting an item or making a payment.

Questions or disputes about the Merchant’s vehicle, property, goods, inventory, services, damage, bond, cancellation, refund or performance should be raised with the Merchant. RentAAA may provide platform records and technical assistance but does not determine the underlying dispute.

Accident, damage and insurance requests. If an accident, damage or insurance matter arises, the Customer must deal directly with the Merchant, service provider or relevant insurer. RentAAA is a software provider only and does not assess insurance claims, decide fault, or provide vehicle, rental, accident, damage or claim records directly to an insurer at the Customer’s request. Any insurer request should be directed to the Merchant or service provider. RentAAA may disclose information only where required by law, authorised by the relevant Merchant, or permitted under this Privacy Policy.

Tolls, fines and infringements. The Merchant may use the RentAAA Platform to record, manage, nominate, recover or respond to tolls, fines, infringement notices, traffic notices, parking notices, road-user charges and related administration fees. The Merchant is responsible for checking the relevant notice, booking, vehicle, driver and rental agreement before making any charge, nomination, declaration or recovery action. RentAAA provides platform and administrative support only and does not decide who was driving, who is legally liable, whether an offence occurred, or whether a toll, fine or infringement should be disputed. Any dispute about a toll, fine, infringement, nomination or charge must be raised with the Merchant or the relevant authority.

If a Merchant ceases trading, closes its business, becomes insolvent, sells its business, or is unable to provide the rental, goods, property, inventory, item or service booked by you, the Merchant remains responsible for any unfulfilled services, refunds, claims, deposits, bonds, cancellations and other obligations owed to you under your agreement with that Merchant and Applicable Law. RentAAA may provide available platform records, payment status information and technical support, but RentAAA is not responsible for supplying the Merchant’s services or paying the Merchant’s refund obligations, except to the extent required by Applicable Law or caused by RentAAA’s own breach, processing error, negligence, fraud or wilful misconduct.

RentAAA remains responsible for its own obligations under these Terms and applicable law. Nothing in these Terms excludes responsibility that cannot lawfully be excluded.

A Customer Wallet may be established with your RentAAA Customer account. It is a payment profile and recordkeeping interface only. It does not contain money that you can hold, load, deposit, spend, transfer or withdraw.

The Customer Wallet may display supported payment methods, payment mandates, transaction references, payment status, refunds or reversals. An amount displayed is a transaction record and is not a stored customer balance.

Payment details may be collected directly by a Payment Provider through an embedded or redirected payment interface. RentAAA may receive a token, masked account or card information, mandate status and transaction information needed to operate the Application.

Customer Wallet functionality is governed by the RentAAA Global Customer Wallet Policy. Removing a payment method or closing a Customer Wallet does not cancel a completed payment, an amount already validly initiated, a rental agreement or an outstanding obligation to the Merchant.

A Customer may add more than one supported payment method where available. Each payment method is separate and may be used only where the Customer has given valid consent and authority for that method.

For a permitted rental, identity-verification, security or fraud-prevention purpose, RentAAA may use an Identity Verification Service to compare information from an identity document with an official, issuer, database or other approved source. The service and available documents vary by country.

RentAAA will not initiate an country-specific identity-verification check until you provide express consent through the consent statement presented during verification. For another Identity Verification Service, we will obtain express consent whenever the provider or Applicable Law requires it and will otherwise rely only on a lawful basis notified to you. Accepting these general Terms does not itself authorise a consent-based identity check. We may record the wording accepted, account identifier, date and time, document version and verification reference as evidence.

RentAAA will not provide the Merchant with direct access to a restricted verification system or disclose an underlying match result where provider rules or law prohibit it. The Merchant may receive an overall Identity Opinion based on one or more checks. An Identity Opinion is not a guarantee of identity, eligibility, creditworthiness or suitability. The Merchant remains responsible for its rental decision.

If an Identity Verification Service is unavailable, you decline a required consent or automated verification cannot be completed, RentAAA or the Merchant may offer manual document review or another lawful process. A booking or feature may be delayed or unavailable until an alternative process is completed.

You may request correction of inaccurate identity information or review of an Identity Opinion. RentAAA may conduct a manual review or request additional information. Restricted provider results will not be disclosed where disclosure is prohibited. Where Applicable Law protects you from a solely automated significant decision, you may request human review and contest the outcome.

The Application may request camera, photo-library, notification, precise-location or similar permissions when needed for a stated feature. We do not continuously monitor location or collect background location unless a separate notice is presented and the permission is enabled. You may withdraw device permission, although the related feature may stop working.

Optical character recognition may extract text from identity or rental documents. Check extracted information before confirming it. RentAAA does not create a facial-recognition or biometric identification template from uploaded images unless a separate notice is provided and any required consent is obtained.

RentAAA may also use document-reading technology and AI-assisted tools to read uploaded documents, extract information, structure data and prepare platform records. You must check and correct extracted information before confirming it. RentAAA does not use AI-assisted tools to make final rental, payment, damage, insurance, approval, rejection or legal decisions.

You agree to receive agreements, notices, receipts and records electronically. Selecting an acceptance control, entering a one-time passcode or applying an electronic signature may evidence agreement. You may download or request a copy and may contact us about a reasonable alternative format.

You retain ownership of content you upload. You give RentAAA a limited, non-exclusive licence to host, copy, process, transmit and disclose that content only as reasonably necessary to provide and secure the service, support the rental workflow, comply with law, maintain records and resolve disputes. RentAAA will not use uploaded content for unrelated advertising or model training without a separate lawful basis and any consent required by law.

You must not use the Application unlawfully or fraudulently; bypass security; introduce malicious code; scrape data; interfere with another account; impersonate another person; upload unlawful, infringing or misleading material; or attempt unauthorised access.

You must have the right to provide any document, photograph, personal information or other content you upload.

You must not use the Application in breach of applicable export-control, sanctions, anti-money-laundering or anti-corruption laws. We may restrict access in a country or to a person where providing the service would expose RentAAA or a provider to a legal prohibition.

We aim to provide reliable access but do not guarantee uninterrupted or error-free operation. We may suspend access where reasonably necessary for maintenance, security, suspected fraud, provider requirements, legal compliance or a material breach. Where practicable, we will provide notice and a reasonable opportunity to respond.

You may request closure of your RentAAA Customer login or platform access with RentAAA where available. Any request to close the Merchant’s customer account, cancel the Merchant’s records, end a rental relationship, stop a booking or remove a customer from the Merchant’s lawful records must be made to the relevant Merchant. Closing or deleting a RentAAA Customer account does not cancel a rental agreement, payment obligation, pending transaction, dispute, claim, complaint, booking, Merchant record or legal record that must be handled by the Merchant or retained under Applicable Law. We will handle personal information as described in Part B.

Nothing in these Terms excludes, restricts or modifies a guarantee, cooling-off right, refund right, statutory warranty or other remedy that cannot lawfully be excluded under the law applying to you. Users retain any mandatory consumer, refund, statutory warranty or similar protections that apply in their country and cannot lawfully be excluded.

To the extent permitted by law, RentAAA is not responsible to the extent loss is caused by the Merchant’s goods, services, acts, omissions, representations, charges or performance; your bank or telecommunications provider; misuse of your account or device; or inaccurate information supplied by you or the Merchant.

Clause 11.2 does not limit RentAAA’s responsibility for its own breach, negligence, fraud or wilful misconduct, or liability that cannot lawfully be excluded or limited.

Contact the Merchant first about its goods or services. Contact RentAAA about the Application, Customer Wallet, identity verification or payment processing using section 27.

We will acknowledge complaints promptly, investigate fairly and aim to provide a substantive response within 30 days. If more time is reasonably required, we will explain why and provide an updated timeframe. Privacy complaints follow section 26.

These Terms are governed by the law stated in any applicable country notice or product-specific document. If no specific law is stated, they are governed by the law chosen by RentAAA for the service. If you are a consumer, this choice does not deprive you of mandatory protections or a right to bring proceedings in your home country where Applicable Law gives you that right. The parties should first attempt to resolve a dispute in good faith, and you may use any regulator, ombudsman or alternative-dispute process available under Applicable Law.

We may update these Terms for legal, security, provider, product or operational reasons. We will publish the effective date and give reasonable advance notice by email, in-app message or another prominent method where a material change is likely to disadvantage you. We may ask you to accept a material change before further use.

An update does not retrospectively change a completed rental or payment without a lawful basis.

These Terms are published in English and may be translated. If a translated version conflicts with the English version, the English version applies to the extent permitted by law. A translation or local-language disclosure required by Applicable Law prevails for the matter it is legally required to address.

This Part explains how RentAAA handles personal information through RentAAA Customer, the Customer Wallet, customer-facing portal features and related support services. We apply the privacy and data-protection laws that apply to our activities in the relevant country or region.

RentAAA acts as a controller, business or Data Fiduciary for its own account, platform, security, support, identity, payment-facilitation and legal-compliance purposes. When RentAAA processes rental information only on a Merchant’s documented instructions, RentAAA acts as that Merchant’s processor, service provider or data intermediary. The Merchant is a separate controller for its rental or service business and should provide its own privacy notice.

Please direct questions about the Merchant’s rental decisions, independent use of information or rental-record obligations to the Merchant. RentAAA remains responsible for information it handles for its own purposes and for complying with applicable obligations when providing the platform.

Depending on the features used, we may collect:

We collect information from you, your device, the Merchant, Payment Providers, identity and document-processing providers, your financial institution where the payment process permits, and other persons you authorise.

Information received from a financial institution is generally limited to mandate, payment, matching and settlement information—not your general banking history. If required information is not provided, the relevant account, rental, identity or payment feature may be unavailable.

If you provide payment details belonging to another person, such as a family member, friend or authorised account holder, you must have that person’s permission to provide and use those details. RentAAA may process limited payment-related information about that method as required to operate the service, support payment records and comply with provider or legal requirements.

Identity documents, financial information, precise location and information treated as sensitive, special-category or specific personal data under Applicable Law receive additional safeguards. If a feature requires consent or another specific condition, we will present the required notice and choice before processing.

We use or disclose government-related identifiers only where reasonably necessary for identity, eligibility, fraud prevention or rental-related purposes and as permitted by law. We do not use a government-related identifier as your RentAAA account identifier.

We use personal information to:

We may use aggregated or de-identified information for analytics, security, reporting and service improvement where individuals are not reasonably identifiable.

OCR, AI and extracted data. Where documents or images are uploaded, RentAAA may use OCR and AI-assisted tools to read, extract, structure and process information for platform use. This may include identity, licence, rental, agreement, inspection, damage, payment, toll, fine and insurance-related information. We use this to operate the Platform, reduce manual entry, support verification, maintain records, prevent fraud and provide support. You should check extracted information before confirming it.

Where EU, UK or similar law applies, our legal bases may include performing a contract or taking requested pre-contract steps; complying with law; our or a third party’s legitimate interests in providing, securing, preventing fraud, supporting and improving the service; protecting vital interests; and consent where required. You may withdraw consent at any time, without affecting earlier lawful processing. Where another country uses different legal grounds, we rely on the corresponding basis permitted by that law.

Payment Providers collect and process card, bank-account and payment-mandate information under their terms and privacy practices. RentAAA does not store complete card numbers, card verification values or internet-banking credentials.

RentAAA may retain payment tokens, masked identifiers, mandate status, payment type, amounts, dates, references, fees, refunds, reversals, chargebacks and reconciliation records.

The Customer Wallet does not contain a customer balance. Merchant settlement information may be displayed to you only to the extent needed to show the status of your payment.

RentAAA may provide your name, date of birth and licence, passport or other identity-document details to an approved Identity Verification Service for a permitted identity, security or fraud-prevention purpose. Identity checks are used only where supported for the relevant country and require any consent or lawful basis required before the check. Providers, official sources and legal bases may vary by country.

The Merchant receives an overall Identity Opinion and does not receive a restricted underlying match result where provider rules or law prohibit disclosure. Credential details used solely for a verification transaction are deleted after the permitted use in accordance with provider requirements. RentAAA may retain the lawful-basis or consent record, transaction reference, permitted result, Identity Opinion, manual-review actions and audit records.

Licence or identity information separately required for a lawful rental record is handled for that separate purpose and is not treated as restricted verification-result data merely because it is the same type of information.

Declining a consent-based verification will not by itself close your RentAAA Customer account, but the relevant rental or identity feature may require manual verification or remain unavailable.

Access to a restricted verification environment and match data is limited to authorised personnel in locations approved by the relevant provider and Applicable Law. Personnel outside approved locations must not access that environment or data without the required approval.

We may disclose relevant information to:

We disclose only information reasonably needed for the relevant purpose and use reasonable contractual, technical and organisational measures with service providers. RentAAA does not sell Customer personal information for money. If we engage in an activity treated as a sale, sharing, targeted advertising or profiling under an applicable United States privacy law, we will provide the required notice and opt-out method and honour recognised universal opt-out signals, including Global Privacy Control, where required.

RentAAA operates internationally. Personal information may be accessed, processed or stored in countries in which RentAAA, a Merchant, support team or approved provider operates. A current provider and country list will be made available through the Legal Centre where practicable.

We use safeguards required by Applicable Law. Depending on the transfer, these may include adequacy decisions, contractual protections, standard contractual clauses, the UK international data transfer mechanisms, transfer-risk assessments, comparable-protection contracts, provider due diligence, access restrictions and consent where a lawful transfer exception requires it. You may request information about an applicable transfer safeguard.

International access is treated as a cross-border transfer where Applicable Law says it is. Restricted identity-verification information remains subject to section 18.5. If data-localisation law requires information to remain in a country, we will restrict storage or access accordingly or will not offer the affected feature.

Our websites and Application may use essential cookies, local storage, analytics and diagnostic tools to maintain sessions, remember settings, measure performance, detect abuse and improve the service. Where required, we provide choices for non-essential technologies.

A device-permission request will identify the relevant feature. Precise location is collected only when enabled and needed for a disclosed function. We do not collect background location without a separate notice and enabled permission.

We send operational messages needed for an account, payment, identity check or rental. We send direct marketing only where permitted by law. You may opt out using the message link or by contacting us, but essential operational and legal messages will continue.

We use reasonable administrative, technical and physical safeguards, which may include access controls, encryption, logging, backups, provider due diligence, staff confidentiality and incident-response procedures.

No internet service is completely secure. Protect your device and promptly report suspected account, payment or information-security incidents using section 27.

We retain personal information only while reasonably needed for the purposes described in this Policy, to follow lawful Merchant instructions, manage security and disputes, or comply with legal, tax, accounting, payment and audit obligations.

Financial, transaction and audit records may be retained for up to seven years, or another period required in the relevant country. Identity images, driver-licence information and precise-location information are deleted or de-identified when no longer reasonably necessary, subject to lawful retention, fraud and dispute requirements. Identity-verification information is subject to section 18.

You may request account deletion. We will delete or de-identify information where reasonably practicable but may retain limited records where required or permitted for fraud prevention, legal claims, payment reconciliation, audit or a Merchant’s lawful rental-record obligations. Protected backups are removed or overwritten through normal backup cycles.

Closing or deleting a RentAAA Customer account does not cancel a rental agreement, payment obligation, dispute, claim, booking, Merchant record or legal record that must be handled by the Merchant or retained under Applicable Law.

Depending on Applicable Law and our role, you may have rights to be informed; confirm processing; access, correct, complete or update information; request deletion or erasure; restrict processing; object; withdraw consent; obtain a portable copy; opt out of sale, sharing, targeted advertising or qualifying profiling; appeal a refused request; nominate another person where Indian law applies; and request safeguards or human review for a qualifying automated decision.

Rights are not absolute and may depend on our legal basis and lawful exceptions. We may verify your identity and will respond within the period required by Applicable Law. If we refuse or limit a request, we will explain the lawful reason and any appeal or complaint route where required.

Contact the Merchant for information it controls independently. You may ask RentAAA to review or correct an Identity Opinion as described in section 7.5. RentAAA will assist a Merchant with requests concerning information processed only on that Merchant’s instructions.

Residents of the EEA or UK may complain to their competent supervisory authority. If RentAAA is required to appoint an EEA or UK representative, its contact details will be published in the RentAAA Legal Centre before the relevant processing begins. Individuals elsewhere may contact the competent privacy or data-protection authority available under Applicable Law.

We assess suspected privacy incidents and take containment, assessment and remediation steps. We notify affected individuals, Merchants, Payment Providers and regulators within the time and on the conditions required by Applicable Law. Different laws use different thresholds and deadlines; no single period in this Policy replaces a shorter legal deadline.

Send a privacy request or complaint to the Privacy Officer using section 27. Include enough information for us to investigate. We will acknowledge it promptly and aim to provide a substantive response within 30 days. If more time is reasonably required, we will explain why and provide an updated timeframe.

If you are not satisfied, you may complain to the privacy or data-protection authority available under Applicable Law. Complaints may be made to the competent privacy or data-protection authority available under Applicable Law.