RentAAA Website Terms of Use and Privacy Policy

By accessing or using a public page on RentAAA.com or Starr365.com (Website), you agree to these Website Terms. If you do not agree, do not use the Website.

If you register for a RentAAA product, the applicable product terms will be presented to you. Product-specific terms prevail over these Website Terms for use of that product.

The Website is operated by Starr Group Pty Ltd trading as RentAAA (RentAAA, we, us or our).

The Website provides general information about RentAAA software, services, features, pricing, integrations and related topics. Information may be changed, corrected or withdrawn without notice.

Website content is general information and is not legal, financial, tax, insurance or rental advice. You should obtain advice appropriate to your circumstances.

A product description, demonstration, estimate or pricing indication is not a binding offer unless confirmed in an accepted Order Form or other agreement.

RentAAA supplies software, website technology and payment-facilitation technology to independent rental and service businesses. RentAAA does not, merely by operating the Website, supply or guarantee a Merchant’s vehicles, property, inventory, goods or services.

If the Website introduces or links you to a Merchant, any rental or service contract is ordinarily between you and that Merchant. The Merchant is responsible for its offering and commercial terms.

Starr Group Pty Ltd and RentAAA provide technology, software, website and related support services only. They do not own, supply, rent, lease, manage or control any vehicle, property, equipment, inventory, accommodation, goods or rental service offered by a Merchant, service provider or third party. All responsibility, liability and obligations relating to the rental item, inventory, product, service, pricing, availability, condition, safety, fulfilment, cancellation, refund, bond, deposit, damage, insurance, dispute or customer claim remain with the relevant Merchant, service provider or third party, subject to applicable law.

Where RentAAA describes payment features on the Website, those features are provided through appointed Payment Providers. RentAAA does not hold Customer or Merchant funds in its own bank account and does not provide banking, deposit or stored-value services.

RentAAA is not a marketplace, rental agency or reseller. It provides software tools only. The Merchant remains responsible for its own rentals, services, customers, pricing, refunds, claims and disputes.

You must provide accurate information when submitting an enquiry, booking a demonstration or starting registration. Submitting a form does not guarantee availability, eligibility, pricing or acceptance as a Merchant.

We may contact you to respond to the request and, where permitted, provide information about relevant RentAAA services. You may opt out of marketing at any time.

A person submitting information for a business confirms they are authorised to do so and have a lawful basis to provide any personal information about another person.

You must not:

• use the Website unlawfully, fraudulently or deceptively;
• attempt unauthorised access to systems, accounts or data;
• introduce malware or interfere with security, availability or performance;
• scrape, crawl or harvest data except through a search engine’s ordinary public indexing or with written permission;
• impersonate another person or misrepresent an affiliation;
• upload unlawful, infringing or misleading material; or
• use the Website to send spam or abusive communications.

We may restrict access where reasonably necessary to protect the Website, users or legal rights.

RentAAA or its licensors own the Website, software, branding, designs, text, graphics and other content, except material identified as belonging to another person.

We grant you a limited, non-exclusive, revocable licence to access the Website and download or print reasonable extracts for personal evaluation or internal business purposes.

You must not reproduce, modify, distribute, resell, reverse engineer or commercially exploit the Website or content without written permission, except where law permits.

If you submit feedback, you permit us to use it to improve our services without identifying you publicly unless we have permission.

The Website may link to third-party sites, app stores, payment services, social media or integration partners. Links are provided for convenience and do not mean we control or endorse every third-party statement or practice.

Third-party use is governed by the third party’s terms and privacy practices. RentAAA remains responsible for its own conduct and for obligations that cannot lawfully be excluded.

We take reasonable steps to maintain the Website but do not guarantee uninterrupted, error-free or malware-free access. Maintenance, internet failures, cyber incidents and third-party outages may affect availability.

You are responsible for using appropriate device, browser and security protections.

Nothing in these Terms excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.

To the extent permitted by law, RentAAA is not liable for loss caused by reliance on outdated or general Website information, third-party content, misuse of the Website, or circumstances outside RentAAA’s reasonable control.

Section 9.2 does not limit RentAAA’s liability for its own fraud, wilful misconduct or liability that cannot lawfully be excluded.

We may update these Website Terms by publishing a revised effective date. Material changes will be highlighted where reasonably practicable. Changes do not retrospectively alter an accepted product contract.

These Terms are governed by New South Wales law. Courts with jurisdiction may hear disputes. This does not prevent a consumer from relying on a right to bring proceedings elsewhere.

Questions may be sent to [email protected].

This Part explains how RentAAA handles personal information when you browse public pages, submit an enquiry, request a demonstration, subscribe to communications or interact with Website cookies and analytics.

RentAAA handles personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and applicable law.

RentAAA Customer and RentAAA Pro have separate privacy policies describing the additional information handled through those products.

We may collect:

• name, email address, telephone number and business contact details;
• business type, role, location, requested product and enquiry information;
• demonstration bookings, messages, feedback and support communications;
• marketing preferences and consent records;
• IP address, browser, device, referring page, pages viewed, approximate location and Website interaction information; and
• cookie identifiers, analytics, diagnostic and security information.

We collect information directly from you, automatically through the Website and its technologies, from a business on whose behalf you contact us, and from service providers supporting the Website.

You may browse many pages without identifying yourself. If required contact information is not supplied, we may be unable to respond to an enquiry, arrange a demonstration or provide requested material.

We use information to:

• operate, secure, troubleshoot and improve the Website;
• respond to enquiries and arrange demonstrations;
• assess requested products and prepare proposals;
• communicate service and company information;
• personalise and measure Website content where permitted;
• prevent fraud, misuse and security incidents;
• maintain records and resolve complaints; and
• comply with legal obligations.

We may combine and de-identify information for analytics and reporting where individuals are not reasonably identifiable.

The Website may use cookies, pixels, local storage, analytics and similar technologies. Essential technologies support security, forms, sessions and Website operation. Non-essential technologies may measure audiences, performance or marketing effectiveness.

Where required, we request a choice before using non-essential technologies. You can also adjust browser or device settings, although parts of the Website may not work correctly.

A cookie notice or preference tool may provide more current details about particular technologies and providers.

We may send marketing where permitted by law, including where you request information or consent to receive it. You can unsubscribe using the message link or by contacting us.

Unsubscribing from marketing does not prevent necessary replies, legal notices or communications about a requested or active service.

We may disclose relevant information to hosting, website, analytics, communications, customer-relationship-management and support providers; professional advisers and insurers; regulators, courts or law enforcement where required or permitted; a business successor under confidentiality; and other persons you authorise.

If an enquiry concerns a particular Merchant or partner, we will not send your personal information to that party unless reasonably expected from your request, disclosed at collection, authorised by you or otherwise permitted by law.

RentAAA does not sell personal information for monetary payment.

Some technology and support providers may access or store personal information outside Australia, including in India. If another overseas country is likely to receive information, we will identify it in a collection notice or updated country list where practicable.

We take reasonable steps required by Australian privacy law before disclosing personal information overseas.

We use reasonable administrative, technical and physical safeguards, which may include access controls, encryption, logging, provider due diligence, staff confidentiality and backups.

We retain enquiry and Website information only while reasonably needed for the purposes described, security, legal claims or legal obligations. Marketing records may be retained to respect opt-out choices. Information is deleted or de-identified when no longer reasonably required, subject to protected backup cycles.

You may request access to or correction of personal information RentAAA holds about you. We may verify your identity and may refuse only on a lawful ground, in which case we will generally explain the reason and complaint process.

You may request deletion. We will delete or de-identify information where reasonably practicable, subject to security, legal, complaint and recordkeeping requirements.

We assess suspected privacy incidents and take containment, assessment and remediation steps. Where the Notifiable Data Breaches scheme applies, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

Send privacy questions or complaints to the Privacy Officer. We will acknowledge a complaint promptly and aim to provide a substantive response within 30 days. If more time is reasonably required, we will explain why and provide an updated timeframe.

If you are not satisfied, you may complain to the Office of the Australian Information Commissioner at https://www.oaic.gov.au.

We may update this Privacy Policy as our Website, providers or legal obligations change. We will publish the effective date and give prominent notice of material changes. Where a new use requires consent, we will seek consent rather than relying only on an updated policy.