RentAAA Global Website Terms of Use and Privacy Policy

By accessing or using a public page on RentAAA.com or Starr365.com (Website), you agree to these Website Terms. If you do not agree, do not use the Website.

If you register for a RentAAA product, the applicable product terms will be presented to you. Product-specific terms prevail over these Website Terms for use of that product.

The Website is operated by Starr Group Pty Ltd trading as RentAAA (RentAAA, we, us or our).

Website content, offers, languages, prices and features may differ by country. A reference to a feature or payment method does not mean it is available or lawful in every location.

A short country or regional notice may apply where mandatory local wording is required. It forms part of these Website Terms for visitors in that location, and mandatory law prevails to the extent it cannot be varied by contract.

The Website provides general information about RentAAA software, services, features, pricing, integrations and related topics. Information may be changed, corrected or withdrawn without notice.

Website content is general information and is not legal, financial, tax, insurance or rental advice. You should obtain advice appropriate to your circumstances.

A product description, demonstration, estimate or pricing indication is not a binding offer unless confirmed in an accepted Order Form or other agreement.

RentAAA is a technology company that supplies Software as a Service, website technology and related platform tools, including payment-administration tools where enabled through approved third-party Payment Providers internationally to independent rental, property and service businesses. RentAAA does not, merely by operating the Website, supply or guarantee a Merchant's vehicles, property, inventory, goods or services.

If the Website introduces or links you to a Merchant, any rental or service contract is ordinarily between you and that Merchant. The Merchant is responsible for its offering and commercial terms.

Starr Group Pty Ltd and RentAAA provide technology, software, website and related support services only. They do not own, supply, rent, lease, manage or control any vehicle, property, equipment, inventory, accommodation, goods or rental service offered by a Merchant, service provider or third party. All responsibility, liability and obligations relating to the rental item, inventory, product, service, pricing, availability, condition, safety, fulfilment, cancellation, refund, bond, deposit, damage, insurance, dispute or customer claim remain with the relevant Merchant, service provider or third party, subject to Applicable Law.

Where RentAAA describes payment features on the Website, those features are software-based payment facilitation and payment-administration tools provided through approved third-party Payment Providers. RentAAA does not hold Customer or Merchant funds in its own bank account and does not operate as a payment gateway, payment processor, bank, trust account, escrow service, deposit account or stored-value facility.

A country page, marketing page or product description does not authorise use of a payment method, identity service, wallet feature or regulated workflow unless that feature is enabled in the Platform and supported by the relevant Payment Provider or service provider.

You must provide accurate information when submitting an enquiry, booking a demonstration or starting registration. Submitting a form does not guarantee availability, eligibility, pricing or acceptance as a Merchant.

We may contact you to respond to the request and, where permitted, provide information about relevant RentAAA services. You may opt out of marketing at any time.

A person submitting information for a business confirms they are authorised to do so and have a lawful basis to provide any personal information about another person.

Where a Website form collects personal information, RentAAA may display a short collection notice or link explaining the collection, purpose, disclosures and related privacy rights before or at the time the information is submitted.

You must not:

• use the Website unlawfully, fraudulently or deceptively;
• attempt unauthorised access to systems, accounts or data;
• introduce malware or interfere with security, availability or performance;
• scrape, crawl or harvest data except through a search engine's ordinary public indexing or with written permission;
• impersonate another person or misrepresent an affiliation;
• upload unlawful, infringing or misleading material; or
• use the Website to send spam or abusive communications.

We may restrict access where reasonably necessary to protect the Website, users or legal rights.

You must not use the Website in breach of applicable export-control, sanctions, anti-money-laundering, anti-bribery or anti-corruption laws. We may restrict access where providing the Website would expose RentAAA or a provider to a legal prohibition.

RentAAA or its licensors own the Website, software, branding, designs, text, graphics and other content, except material identified as belonging to another person.

The RENTAAA name and related branding are owned by Starr Group Pty Ltd. Where registered trade mark rights apply, the RENTAAA mark may be used only as permitted under these Terms or with written permission.

We grant you a limited, non-exclusive, revocable licence to access the Website and download or print reasonable extracts for personal evaluation or internal business purposes.

You must not reproduce, modify, distribute, resell, reverse engineer or commercially exploit the Website or content without written permission, except where law permits.

If you submit feedback, you permit us to use it to improve our services without identifying you publicly unless we have permission.

The Website may link to third-party sites, app stores, payment services, social media or integration partners. Links are provided for convenience and do not mean we control or endorse every third-party statement or practice.

Third-party use is governed by the third party's terms and privacy practices. RentAAA remains responsible for its own conduct and for obligations that cannot lawfully be excluded.

We take reasonable steps to maintain the Website but do not guarantee uninterrupted, error-free or malware-free access. Maintenance, internet failures, cyber incidents and third-party outages may affect availability.

You are responsible for using appropriate device, browser and security protections.

Nothing in these Terms excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded. Visitors retain any mandatory consumer, statutory warranty or similar protections that apply in their country and cannot lawfully be excluded.

To the extent permitted by law, RentAAA is not liable for loss caused by reliance on outdated or general Website information, third-party content, misuse of the Website, or circumstances outside RentAAA's reasonable control.

Section 9.2 does not limit RentAAA's liability for its own fraud, wilful misconduct or liability that cannot lawfully be excluded.

We may update these Website Terms by publishing a revised effective date. Material changes will be highlighted where reasonably practicable. Changes do not retrospectively alter an accepted product contract.

These Terms are governed by the law stated in any applicable country notice or product-specific document. If no specific law is stated, they are governed by the law chosen by RentAAA for the Website. If you are a consumer, this does not deprive you of a mandatory protection or right to bring proceedings in your home country where applicable law gives you that right.

Questions may be sent to [email protected].

These Terms are published in English and may be translated. Unless applicable law requires otherwise, the English version prevails if there is a conflict.

This Part explains how RentAAA handles personal information when you browse public pages, submit an enquiry, request a demonstration, subscribe to communications or interact with Website cookies and analytics.

RentAAA applies the privacy and data-protection laws that apply to our activities in the relevant country or region.

RentAAA Customer and RentAAA Pro have separate global privacy policies describing additional information handled through those products. The RentAAA Global Customer Wallet Policy and RentAAA Global Merchant Wallet Policy govern wallet-specific payment records, mandates, settlement records and related payment-status information. RentAAA Landlord has a separate product-specific privacy policy.

RentAAA acts as a controller, business or Data Fiduciary for Website information. A Merchant or partner may be a separate controller where you ask us to send an enquiry to it.

We may collect:

• name, email address, telephone number and business contact details;
• business type, role, location, requested product and enquiry information;
• demonstration bookings, messages, feedback and support communications;
• marketing preferences and consent records;
• IP address, browser, device, referring page, pages viewed, approximate location and Website interaction information; and
• cookie identifiers, analytics, diagnostic and security information.

We collect information directly from you, automatically through the Website and its technologies, from a business on whose behalf you contact us, and from service providers supporting the Website.

You may browse many pages without identifying yourself. If required contact information is not supplied, we may be unable to respond to an enquiry, arrange a demonstration or provide requested material.

Enquiry, demonstration and business-registration forms are intended for adults and authorised business contacts. Do not submit a child's personal information through those forms. If we learn that such information was submitted without a lawful basis, we will delete or restrict it as required by applicable law.

We use information to:

• operate, secure, troubleshoot and improve the Website;
• respond to enquiries and arrange demonstrations;
• assess requested products and prepare proposals;
• communicate service and company information;
• manage contact, consent, marketing preference and unsubscribe records;
• personalise and measure Website content where permitted;
• prevent fraud, misuse and security incidents;
• maintain records and resolve complaints; and
• comply with legal obligations.

We may combine and de-identify information for analytics and reporting where individuals are not reasonably identifiable.

Where EU, UK or similar law applies, our legal bases may include responding to requested pre-contract steps; performing a contract; complying with law; our legitimate interests in operating, securing, measuring and improving the Website, responding to enquiries and preventing fraud; and consent for non-essential cookies or marketing where required. Other countries may use corresponding permitted grounds.

The Website may use cookies, pixels, local storage, analytics and similar technologies. Essential technologies support security, forms, sessions and Website operation. Non-essential technologies may measure audiences, performance or marketing effectiveness.

Where required, we obtain consent before using non-essential technologies and make refusal or withdrawal as easy as acceptance. You can use our preference tool and browser or device settings, although parts of the Website may not work correctly.

A cookie notice or preference tool may provide more current details about particular technologies and providers.

Where applicable United States privacy law treats advertising cookies or pixels as sale, sharing or targeted advertising, we provide the required opt-out method and honour recognised universal opt-out signals, including Global Privacy Control, where required.

We may send marketing where permitted by law, including where you request information or consent to receive it. You can unsubscribe using the message link or by contacting us.

Unsubscribing from marketing does not prevent necessary replies, legal notices or communications about a requested or active service.

We may disclose relevant information to hosting, website, analytics, communications, customer-relationship-management, consent-management, security and support providers; professional advisers and insurers; regulators, courts or law enforcement where required or permitted; a business successor under confidentiality; and other persons you authorise.

If an enquiry concerns a particular Merchant or partner, we will not send your personal information to that party unless reasonably expected from your request, disclosed at collection, authorised by you or otherwise permitted by law.

RentAAA does not sell personal information for money. If we engage in activity treated as a sale or sharing under Applicable Law, we will provide the required notice, link and opt-out process.

RentAAA operates internationally. Personal information may be accessed, processed or stored in countries in which RentAAA, support teams or approved providers operate. A current provider and country list will be made available through the Legal Centre where practicable. The Legal Centre may identify provider categories and likely countries rather than every individual provider where that is more practical and legally permitted.

We use safeguards required by applicable law, which may include adequacy decisions, contractual protections, standard contractual clauses, UK transfer mechanisms, transfer-risk assessments, comparable-protection contracts, provider due diligence, access restrictions and a lawful consent-based exception. You may request information about a relevant safeguard.

We use reasonable administrative, technical and physical safeguards, which may include access controls, encryption, logging, provider due diligence, staff confidentiality and backups.

We retain enquiry and Website information only while reasonably needed for the purposes described, security, legal claims or legal obligations. Marketing records may be retained to respect opt-out choices. Information is deleted or de-identified when no longer reasonably required, subject to protected backup cycles.

Depending on applicable law, you may have rights to be informed; confirm processing; access, correct, complete or update information; request deletion or erasure; restrict processing; object; withdraw consent; obtain portability; opt out of sale, sharing, targeted advertising or qualifying profiling; appeal a refused request; and nominate another person where Indian law applies.

Rights are not absolute. We may verify identity and will respond within the applicable legal period. If we refuse or limit a request, we will explain the lawful reason and appeal or complaint route where required.

We assess suspected privacy incidents and take containment, assessment and remediation steps. We notify affected individuals and regulators within the time and on the conditions required by applicable law. Different laws use different thresholds and deadlines.

Send privacy questions or complaints to the Privacy Officer. We will acknowledge a complaint promptly and aim to provide a substantive response within 30 days. If more time is reasonably required, we will explain why and provide an updated timeframe.

If you are not satisfied, you may complain to the competent privacy or data-protection authority in your country. Complaints may be made to the competent privacy or data-protection authority available under Applicable Law. If RentAAA is required to appoint an EEA or UK representative, its details will be published in the RentAAA Legal Centre before the relevant processing begins.

We may update this Privacy Policy as our Website, providers or legal obligations change. We will publish the effective date and give prominent notice of material changes. Where a new use requires consent, we will seek consent rather than relying only on an updated policy.